Shipping & Returns

Shipping Policy

At LEVERAGE, we are dedicated to providing you with a smooth and reliable shopping experience, including efficient shipping services. Our shipping policy outlines the key details you need to know when ordering products from our brand:

1. Shipping Locations:

We offer shipping services to customers both within Pakistan and around the world. Whether you're in Pakistan or an international destination, we are committed to reaching you.

2. Shipping Times:

The time it takes for your order to be delivered may vary based on your location and the chosen shipping method. We make every effort to process and dispatch your order as quickly as possible. For more accurate delivery estimates, please refer to the shipping times provided during the checkout process.

3. Shipping Fees:

Shipping fees are determined based on factors such as your location, order value, and the selected shipping method. During the checkout process, you will have the opportunity to review and confirm the applicable shipping fees.

4. Tracking:

Once your order is dispatched, we will provide you with a tracking number. This number allows you to monitor the status and progress of your shipment. You can use it to stay informed about the whereabouts of your package.

5. Customs and Duties (International Orders):

For international orders, please be aware that customs and import duties may apply upon the arrival of your package in your country. These fees are the responsibility of the recipient and are not included in the purchase price.

6. Delivery Address:

To ensure a successful delivery, it is crucial to provide an accurate and complete delivery address during the checkout process. We recommend carefully reviewing the address information you provide.

7. Delivery Notification:

We will notify you once your order has been dispatched and is on its way to you. If you have specific delivery instructions or require assistance, please inform us during the checkout process.

8. Delivery Satisfaction:

Your satisfaction with the delivery of your order is of utmost importance to us. If you encounter any issues with your shipment or have questions, please reach out to our customer support team. We are here to assist you.

We are committed to delivering your orders with care and efficiency. If you have any questions or concerns related to our shipping policy, or if you require support with your order, please do not hesitate to contact our customer support team. Your satisfaction and trust are essential to us.

Retun Policy

Return & Exchange Policy

At LEVERAGE, we want you to be completely satisfied with your purchases. To ensure a smooth and transparent return and exchange process, please familiarize yourself with our policy:

1. Eligibility for Returns and Exchanges:

You are eligible for a return or exchange if you received a damaged, defective, or incorrect item.

2. Notification Period:

To request a return or exchange, you must notify us within 21 days of receiving your order.

3. Return Conditions:

The item must be unused, in its original packaging, and in the same condition as when received.

4. Return Process:

To initiate a return or exchange, please contact our customer support team. They will provide you with detailed instructions on how to return the item.

5. Refund or Exchange:

Upon receiving and inspecting the returned item, we will offer either a refund of the purchase price (including any applicable taxes and standard shipping fees) or an exchange for a replacement item.

6. Return Shipping:

In cases where the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping costs. If you are returning the item for other reasons, you are responsible for the return shipping costs.

7. Refund Processing:

Refunds will be processed within 5-7 business days after receiving the returned item. The method of refund will be the same as the original payment method.

8. Exchanges:

If you request an exchange, the replacement item will be shipped to you within a reasonable timeframe, subject to stock availability.

9. Final Sale Items:

Please note that final sale items are not eligible for returns or exchanges.

10. International Orders:

For international orders, the customer is responsible for any customs and import duties incurred during the return process.

11. Contact Us:

If you have any questions or concerns about our return and exchange policy or need assistance with a return, please reach out to our customer support team. We are here to help you through the process.

We want you to have a positive experience with LEVERAGE, and our return and exchange policy is designed to make your shopping experience as straightforward and satisfying as possible. If you have questions or require further clarification on any aspect of the policy, please do not hesitate to contact us. Your satisfaction is our priority.